Effective Date: July 3, 2025

This Privacy Policy explains how Caltech (“we”, “our” or “us”) collects, uses, and discloses your information when you visit our website (the “Site”).

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

When you interact with our Site, we may collect personal information that you voluntarily share. This information can include:

• Name and contact information (email address, phone number, company name)
• Job title and industry sector
• Project inquiry details and service requirements
• Information submitted through contact forms
• Feedback and survey responses

We automatically collect certain information when you visit our Site. This information does not reveal your specific identity (such as your name or contact information) but may include information such as:

• Browser type and version
• Operating system and device type
• IP address and general geographic location
• Pages visited and time spent on each page
• Referring website addresses
• Date and time of visits
• Click-through data and navigation patterns
• Interactions such as clicks, taps, scrolls

Cookies and Tracking Technologies

To collect this information our Site uses first-party and third-party cookies and similar technologies to:

• Remember preferences and settings
• Analyze website traffic and user behavior
• Improve site functionality and user experience
• Provide relevant content about our services on other websites you visit

Types of Cookies We Use:

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Provide relevant information about our services on other websites you visit

For example, we use Google Analytics and Hotjar cookies to analyze and understand usage and user behaviour on our Site. To advertise Caltech across the internet, we use Google AdWords Remarketing and Google Analytics Remarketing cookies. These cookies allow us to display relevant ads based on the parts of our Site you visit.

If you don’t want Google Analytics to be used in your browser, you can install the Google Analytics Opt-Out Browser Add-On provided by Google. If you don’t want to participate in Google Adwords Remarketing, you can opt out by visiting Google’s Ads Preferences Manager.

For more information, see Google’s Privacy Policy, and HotJar’s Trust Portal and Privacy Policy.

We use the information collected through our site for the following purposes.

• To respond to your inquiries and contact form submissions
• To send information about our services
• To provide project quotes and service information
• To send newsletters and updates (with your consent)
• To follow up on service inquiries

• To analyze website usage patterns and visitor behavior
• To understand which content and services are most relevant
• To improve our website design and functionality
• To optimize our online presence and marketing efforts

We do not sell, trade, or rent your personal information collected through our Site to third parties. We may share your information in the following limited circumstances.

We may share information with trusted third-party service providers who assist us with:

• Website hosting and maintenance
• Digital marketing services (for email newsletters and communications)
• Web analytics and performance monitoring
• Customer relationship management
• Technical support services

These providers are contractually bound to protect your information and use it only for the specified purposes.

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations under Canadian privacy law
• Respond to court orders or legal proceedings
• Protect our rights, property, or safety

We implement appropriate measures to protect your personal information from unauthorized access, use, or disclosure.

You have the right to:

• Access and correct your personal information
• Withdraw consent where data processing is based on consent
• Request deletion of your data, subject to legal obligations
• Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at info@caltechgroup.com.

Our website may contain links to third-party websites, including:

• Industry associations and professional bodies
• Partner companies and service providers
• Social media platforms
• Government resources and databases

We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. Changes will be posted to this page with an updated effective date.

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your information collected through our website, please contact us at info@caltechgroup.com.